Terms and conditions

The sales conditions clauses of the WEBSITE: https://luzio.es , of which LUZIO 2006, SL is the administrator, regulate the online marketing and sale of our products.

Due to the content and purpose of the WEBSITE , people who want information or reserve a table for the restaurant must fill out the contact or reservation form , those who want to purchase the products offered on this website or an interior design project, must register in the USERS/CLIENTS form , which is acquired by completing the REGISTRATION form , your data will be incorporated into an automated file for your protection in application of the General Data Protection Regulation-UE-2016/679, the LOPD-3/2018, guarantee of digital rights, for electronic commerce, LSSI-CE-34/2002, Law 9/2014 on Telecommunications, Directive 2011/83/UE, on consumer rights and Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users and other complementary Laws.

According to article 6 section f, and article 8, section 1, of the RGPD-UE-2016/679, and by the LOPD-3/2018, of Guarantee of Digital Rights in its article 84, (protection of minors in Interne), state that when the interested party is under 16 years of age, they cannot give their consent for an online business to collect their personal data, such treatment will only be considered lawful if the consent was given or authorized by the owner or owners of the country authority or guardianship over the minor, and only to the extent that it was given or authorized in relation to the direct offer of services of the information society, unless the minor is at least 16 years of age, when his consent will be lawful.

1. INFORMATION ABOUT THE PRODUCTS ON THIS WEBSITE:

The WEBSITE : https://luzio.es , of which LUZIO 2006, SL is the Administrator, of the sale, reservation and online marketing of our products such as:

Design furniture for living room, terrace, garden.

Decoration such as vases, mirrors, candle holders and chandeliers...

Lamps such as floor lamps, ceiling lamps, table lamps or wall lamps.

Tableware such as crockery, coffee and tea sets, cutlery, trays...

Candles and aroma diffusers from our own collection and luxury brands.

Decorative books from different recognized publishers.

Home textiles such as cushions and other accessories.

Decoration projects, LUZIO, has a team of professionals who develop decoration projects in luxury interior design, whether in personal or commercial spaces or in privileged places that seek to distinguish the character of their owners.

ILUZIONE and CORSO ILUZIONE, are two restaurants from the LUZIO group , serving Italian cuisine with a New York soul, with Italian and Asian inspiration, with a different atmosphere inspired by Brooklyn. To attend and be able to enjoy our products, you can make your reservation through this website in the reservation form, indicating the number of people and the time you want to eat and taste our delicacies, wines and desserts.

  1. PRODUCT PRICES AND SHIPPING:

The displayed prices indicated through the WEBSITE include VAT on all its products. The cost of your shipment is established based on the weight, the destination (peninsular, insular). The shipping price for products in the decoration, lamps, household items, fragrances, books, textiles and children's categories, as long as it is capable of being sent by parcel and does not exceed 15kg, is €6 in the Peninsula and €25 in the Balearic Islands for orders under €99. For orders over €99 shipping is free. The cost of shipping furniture will be quoted before accepting the order by the client.

  1. FORMALIZATION OF ORDERS:

The products offered on this website are only available for the Spanish Peninsular territory and the Balearic Islands (the Canary Islands are excluded, as well as Ceuta and Melilla). In the event that the Client requests its shipment outside the aforementioned territory, the Company reserves the right not to accept and/or cancel the order. All orders are subject to product availability. In the event of supply difficulties or in the event of a lack of stock, we will inform you by email and we will reimburse the Customer for any amount that may have been paid.

Once the order has been formalized, that is, with the acceptance of the conditions of sale or reservation and conditions of web use and the confirmation of the purchase process in the MY CART section , the administrator of the Web page, https://luzio. es , will send an email to the USER/CLIENT, confirming the details of the order and the products purchased.

In the table reservation for the ILUZIONE restaurant , once the form has been formulated and filled out indicating the diners and the arrival time, you will receive a confirmation accepting or not accepting the reservation.

We reserve the right to cancel any order (even if it has been previously accepted), not being responsible for any damage and/or expense, in the following cases:

  • When an involuntary error has occurred in the online store; for example, a payment or stock error.
  • When there are reasons to believe that the Client is a minor or that the credit card to be used does not meet the requirements described in these Conditions.
  • When the payment information provided by the Client is incorrect or unverifiable.
  • When the shipping address provided by the Customer is outside the territory, or the order cannot be delivered to the address provided by the Customer.

    • In the case of identifying any of these cases, we will duly notify you via email, in order to be able to solve the problem before carrying out any action.

    1. WAY TO PAY:

    The USER/CLIENT, will pay with the euro currency € , at the time of confirming the order of the products purchased and pay the amount corresponding to your order through the payment system; DEBIT CARD , VISA, MASTERCARD, MAESTRO, AMERICAN EXPRESS, GOOGLE PAY, APPLE PAY, SHOP PAY,

    The USER/CLIENT must notify the web page administrator of any undue or fraudulent charge in the payment system used, by email, sales@luzio.es , or by phone, +34 93 209 41 23 , as long as possible for the web administrator can carry out the appropriate procedures.

    4.1. WEB SECURITY MEASURES:

    This WEBSITE , https://luzio.es , complies with the regulations, PCI-DSS (Payment Card Industry-Data Security Standard) mandatory compliance for all those Websites that store, manage and process sensitive financial information such as bank card data.

    The WEBSITE: https://luzio.es , website has the highest security measures commercially available in the sector. The secure server establishes a connection so that the information is transmitted encrypted using 128-bit to 256-bit algorithms, which ensure that it is only intelligible and understandable by the USER's device, and that of the WEBSITE.

     

    1. DEADLINES AND PLACE OF DELIVERY OF ORDERS:

    Those orders and payment confirmations received after 12:00 noon (local time), will be processed the next business day (business days from Monday to Friday, except for holidays marked in the official calendar.). We have the following shipping method:

    • Standard* (2-4 business days) The delivery time for your order is from 2 to 4 full business days, counting from the date of placing the order and payment of the corresponding price.

    The administrator of the web page will not be responsible for errors caused in the delivery when the address of the client entered in the registration form of the purchase order, have been incorrect or lack of data of the USER/CLIENT.

    Deadlines may vary for logistical reasons or force majeure. In the delays of deliveries, the administrator of the web page will inform its USERS/CLIENTS , as soon as it becomes aware of it.

    Each delivery is considered made from the moment the order is made available to the USER/CLIENT , which will be carried out through the control system used by the courier company that transports the order. Those cases in which the order has been made available to the USER/CLIENT , within the term and could not be delivered for reasons attributable to the USER/CLIENT, will not be considered delays in delivery .

    If the merchandise is returned to our warehouse due to the customer's repeated absence or other causes beyond LUZIO's control, we reserve the right to charge the transportation costs again or to cancel said order, minus the transportation costs incurred.

    ORDER TRACKING : If considered necessary, when the order leaves our company, a notice or email will be sent to the USER/CLIENT , notifying that their order is being sent by the messaging system so that they can follow the progress of the order.

    5.1. NON-PERFORMED DELIVERIES AND LOSS OF THE PRODUCT.

    If at the time of delivery the USER/CUSTOMER is absent, the delivery person will leave a delivery receipt indicating how to proceed to collect the order.

    The administrator of the web page hires a courier company as part of the order delivery service, who will guarantee that the delivery occurs.

    If after 10 business days, after the delivery of the order has not been arranged, the USER/CLIENT must contact the administrator of the website and report the possible incident.

    In the event that the USER/CLIENT does not proceed in this way, after the business days that the transport couriers have stipulated from the departure to the delivery of the order, it will be returned, and the USER /CLIENT must bear the return costs. of the order, as well as the associated management expenses.

    If the reason for which the delivery could not be made is the loss of the order, LUZIO 2006, SL, will initiate an investigation that will delay the delivery of the order, a circumstance that the administrator of this website will solve by contacting the client.

    5-2. DILIGENCE IN THE DELIVERY OF THE ORDER:

    The USER/CUSTOMER must check the good status of the order with the delivery person who, on behalf of the web page administrator, delivers the requested order. If later, once the USER/CLIENT has reviewed the products, he detects any incident as indications of having been tampered with or any damage caused to it by shipping, he undertakes to notify the administrator of the website as soon as possible, by phone: +34 93 209 41 23, or via email: sales@luzio.es .

    1. WITHDRAWAL OR RETURN OF THE PRODUCT:

    6.1. RETURN OR WITHDRAWAL PROCEDURE

    The content of these web sale and reservation clauses act as proof of purchase and reservation between the web administrator and the client, in accordance with the Legislative Royal Decree, 1/2007, in its article 71, and Law 3/ 2014 of March 27, the products purchased on this website may be returned and refunded, provided that the USER/CLIENT informs the administrator of their intention to return the order, which they will have 14 business days from receipt of the product/s. acquired/s until the return and arrival at the facilities of LUZIO 2006, SL.

    The right of withdrawal will not be applicable, in accordance with article 103 of Law 3/2014, when the following sections apply:

  • The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the employer cannot control and that may occur during the withdrawal period.

    • For products that depend on other markets.

  • The supply of goods made according to the specifications of the consumer and user or clearly personalized.

    • In personalized products, the product made with specifications requested by the client cannot be returned.

  • The supply of goods that, after their delivery and taking into account their nature, have been mixed inseparably with other goods.

    • The website administrator will only accept returns that meet the following requirements:

  • The product must be in the same state in which it was delivered and must keep its original packaging and labeling.
  • The shipment must be made using the same packaging in which it was received to protect the product.
  • In the event that it cannot be done with the packaging with which it was delivered to the USER/CLIENT , it must be returned in a protective packaging so that the product reaches the administrator of the website with the maximum possible guarantees for review.
  • A copy of the delivery note or issued invoice must be included in the package, explaining the reason for the return.

    • If the reason for the return is attributable to the administrator of the web page (the product is incorrect or incomplete, it is not what was ordered, etc.), the amount of the return will be refunded in application of article 107.1 of the Law 3/2014.

    For the return of any product due to withdrawal, the Customer must contact our department. customer service at the following email sales@luzio.es . Our team will indicate to the Client how to proceed for the collection. Once the product to be returned arrives at our warehouses and, after verifying that it is in perfect condition and original packaging, it will be refunded. In this case, the cost of shipping from the address chosen by the Customer to our warehouses is borne by the buyer, deducting this amount from the final refund. The refund amount is €15 for the Peninsula and €30 for the Balearic Islands.

    IMPORTANT: online purchases can only be returned through this channel. Returns will not be accepted in physical stores.

    If you have any questions, you can contact us at sales@luzio.es and we will give you a quick solution.

    USER/CLIENT ;

    To proceed with a return, the following steps must be followed.

    1.- You must inform as soon as possible in business days of delivery and indicate that the product wants to be returned.

    2.- The USER/CLIENT must return the products by the same system that the shipment was delivered to. The return will be paid by the USER/CLIENT.

    The administrator of the web page , accepts and treats the returns and changes under the protection of the local Laws, and the aforementioned EU Directive.

    1. CUSTOMER REFUND:

    Refund of the amount of the order; If you wish, you can exchange the product for other items from the catalog on display. This right will not apply to products specifically ordered and personalized items that will not be returned.

    The administrator of the web page will manage the refund of the amount of the order, under the same system that was used for the payment. The application of the refund in the account or card of the USER/CLIENT will depend on the payment system and the issuing bank.

    1. GOVERNING LAW AND ARBITRATION:

    These terms and conditions of sale and use are governed by the applicable Spanish legislation on the matter. To resolve any controversy or conflict that may arise, the parties submit to the jurisdiction of the courts of BARCELONA , the city of origin of LUZIO 2006, SL, owner of the WEBSITE, unless the law imposes another jurisdiction.

    8.1. CONFLICT RESOLUTION:

    In application of Law 7/2017, of November 2, in its Article 40.5, by which the Directive, 2013/11/UE, Regulation-UE-524/2013, of the European Parliament and of the Council of May 21, in its Article 5.1, regarding the alternative resolution of consumer disputes for online product purchases : Online dispute resolution platform : (click here).

    1. PRIVACY POLICY:

    LUZIO 2006, SL, with CIF: - B64164734, informs of the possibility of exercising the rights of access , rectification , opposition, deletion, limitation, and portability , these rights may be exercised by any means that leaves a record of their shipment and their Reception at the address: FERRAN AGULLO, 16-18, Postal Code: 08021 City: BARCELONA, Province: BARCELONA, or email: sales@luzio.es , providing a photocopy of the DNI or alternative documentation that proves your identity.

    PREPARATION OF THE CLAUSES: 06/01/2022